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Customer Service

SVJ Creative Designs maintains high standards for the protection of privacy over the Internet. The only information we obtain about individual visitors to this website is information supplied voluntarily by the visitor. It will not be sold or shared with any other persons, businesses, agencies, or organizations.

To gauge the effectiveness of this site, we do collect some non-individually-identifiable generic information about our visitors. Specifically, our web servers automatically recognize a visitor’s domain name (such as .com, .edu, etc.), the web page from which a visitor enters our site, which pages a visitor visits on our site, and how much time a visitor spends on each page. This information does not reveal a visitor’s identity.

If you choose to provide individually identifiable information through this web site, it will not be disclosed to any third parties.

We are committed to safeguarding your privacy. You can feel confident that your individually identifiable information will be protected.

Our Guarantee

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.

Questions regarding your order or specific products

Please contact us regarding any problem. Have your order number handy and call us at (877) 767-3039 or email info@svjcreativedesigns.com. Our business hours are from 9:00 am – 5:00 pm, Central Time, Monday thru Friday and we will respond to messages left during non-business hours.

Shipping and Handling

Shipping charges are calculated on a per-order basis. The customer is telephoned with the shipping charges which are added to the total order. Please make note of the total shipping charges associated with each order.

Please note that due to the nature of weight and size of the concrete statues offered by SVJ Creative Designs, shipping prices contained within the website software may not reflect the accurate shipping. Before ordering something be sure to contact SVJ Creative Designs directly as some items may need to ship via freight company rather than UPS or postal service. If you place an order online, just note that you may be contacted via phone or email for additional shipping charges. At that time you have the right to continue or decline the order.

FedEx cannot ship to a P.O. Box. Include street, apartment, or suite number. Countries outside of The United States require additional shipping costs.

Methods of Ordering

You may phone your order if you prefer not to order online. All prices at SVJ Creative Designs are quoted in U.S dollars and must be prepaid in U.S. funds.

Phone

Please call (877) 767-3039 during business hours. During non-business hours, please leave a message and your phone number, and we will promptly return your call. You will need a valid credit card to order over the phone.

Payment

For Internet or telephone orders, we accept VISA and MasterCard credit cards. Regardless of method of ordering, credit cards used to secure orders will be charged at the time your first paid item is shipped. Those orders made through the mail via check will be shipped upon successful clearance of the check.

Terms of Use

SVJ Creative Designs and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Site.

The SVJ Creative Designs name and logos, and all related products and service names, design marks, and slogans are the trademarks, service marks or registered trademarks of SVJ Creative Designs All other product, trademarks and service marks contained herein are the property of their respective owners.

SVJ Creative Designs does not assume any legal liability or responsibility for any product or process purchased at SVJ Creative Designs In no event shall SVJ Creative Designs be liable for any special, indirect, or consequential damage or any damages whatsoever arising out of or in connection with the use of SVJ Creative Designs.

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